Group Class Policies

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Class Reservations: Members with active credits can reserve classes up to two weeks in advance and may book until 6 hours before the class starts.

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Class Length: Each group class at Curva Pilates lasts for 50 minutes.

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Timeliness: We recommend arriving at least 5-10 minutes early to ensure the class starts on time. Arriving more than 15 minutes late may result in being unable to participate, which will be marked as a no-show to ensure the safety and respect of all attendees.

 

Class Cancellation: If a class is canceled due to reasons such as adverse weather or insufficient enrollment, clients will be notified via email or message at least two hours before the scheduled start time, and there will be no charges for that class.

 

No-Show and Late Cancellation Fees: Clients who do not attend or cancel after the designated time will incur charges. Please refer to our cancellation policy for more details.

 

Clients using package credits will lose one class credit for either a late cancellation or a no-show. For unlimited plans, if there are more than three late cancellations or no-shows, the booking account will be suspended for 2 weeks as a penalty.

 

Waitlist Procedure: Clients may add themselves to a waitlist if a class is full, with a maximum of three waitlist entries allowed. If a spot opens up, waitlisted clients will be notified at least three hours before the class begins. If a waitlisted client secures a spot but cannot attend, they must inform the studio at least two hours prior to class, or it will be considered a cancellation or no-show.

 

Schedule Changes: Curva Pilates reserves the right to adjust class schedules, including changes to timings or instructor assignments. Clients will be informed in advance of any significant modifications.

Instructor Availability: Clients understand that purchasing a class, package, or membership does not guarantee a specific instructor. If the chosen instructor is unavailable, the studio may assign a different instructor for the remaining sessions.

 

Media Policy: Curva Pilates may capture photos or videos during classes for marketing purposes. Clients who do not wish to be photographed or recorded must notify the studio in writing before the class.

 

Package Terms: Group class or packages are non-refundable and non-transferable.

 

Group Class Cancellation Policy

 

If you wish to cancel a booked class, you must do so through the online booking system at least 12 hours before the scheduled start time. Cancellations made within the 12-hour period prior to the class will be classified as late cancellations. By booking online, you agree to the late cancellation and no-show policy.

 

Private Class Guidelines

 

Booking Requirements: All one-on-one sessions must be scheduled at least 3 days in advance.

 

Session Length: Each private session with your trainer is 55 minutes long.

 

Timeliness: Sessions will commence when the trainer arrives at the designated location. If you are unprepared at that time, the session will not be extended. It is recommended to be ready 5-10 minutes prior to the trainer's arrival. If the trainer is delayed, they will reach out to you. If they are over 15 minutes late, they can either extend your current session (if space allows) or arrange additional time in future sessions.

 

No-Show Policy: The instructor will wait for you for 15 minutes after the scheduled start time. If you do not arrive within this timeframe, it will be classified as a no-show, and you will be billed for the session. The instructor may choose to leave or utilize the remaining time for a lesson.

 

Cancellation Policy: Clients must give at least 12 hours' notice for cancellations or rescheduling. Cancellations made with less than 12 hours' notice will incur a 50% of charge for the session. No-shows will incur a fee of 100% of the session cost. First-time cancellations or cancellations due to emergencies may have the fee waived at the studio's discretion. We aim to be flexible for clients facing genuine emergencies and will consider exceptions on a case-by-case basis. 

 

Cancellations must be made directly through Mindbody or our studio website. If a cancellation occurs after the notice period, clients are encouraged to contact the studio directly for assistance.

 

Rescheduling: If a cancellation is made at least 12 hours before the class, no penalty will be incurred, and you may reschedule the next session. However, if you cancel or reschedule more than three times within a month, a class will be deducted as penalty.

Instructor Notification: Your Pilates instructor will inform you at least 14 days in advance if they will be out of town for more than 5 days. During their absence, you can opt for a substitute instructor. In cases of Instructor sudden illness or emergencies leading to a last-minute cancellation, you will not be charged for that session, and the instructor will reschedule it promptly.

 

Session Locations: Sessions are conducted at the Curva Pilates studio. If you wish to hold a session at a different location, you will be responsible for any venue fees and travel costs incurred by the instructor.

 

Package Duration: Private class packages are valid for the duration specified in the contract, beginning from the date of purchase.

Membership and Package Policies

 

Package Pricing: All package fees are charged on a per-person basis. Packages must be utilized within the timeframe specified in the contract from the date of purchase. No refunds will be issued for any unused sessions, and package credits are non-refundable and non-transferable. Curva Pilates reserves the right to terminate any program without refund if you do not adhere to the program guidelines or engage in inappropriate behavior.

 

Monthly Unlimited Membership: Membership activates on the date of purchase. With an active membership, clients can attend unlimited classes each month, limited to one class per day. Membership will automatically renew each month until canceled, starting from the date of your first booked class.

 

Members must maintain a valid credit card on file and authorize Curva Pilates to charge this card each month. If your card details change or expire, you must update your information in Mindbody or notify us at least 15 days before your next scheduled payment.

 

Membership Cancellation: You may cancel your membership at any time without penalty, provided you give written notice 14 days in advance. Monthly payments are non-refundable once the auto-payment has been processed. Curva Pilates reserves the right to cancel your membership after unsuccessful charge attempts.

 

Package Deferral: Memberships or packages may be postponed prior to their expiration if a new package is purchased. Curva Pilates retains the final decision on these matters.

 

Payment Terms: All payments made under this agreement are non-refundable and non-transferable.

 

Leave Policy: You are entitled to a leave block during your package and membership period due to medical reasons. You must complete the package within 12 months after your delivery date by providing a valid doctor’s certificate.

Studio Closure Due to Restrictions: If the studio closes in Hong Kong for any reason, your membership and class package will automatically be paused without any charges.

 

Payment Policy

 

Accepted Payment Methods: Accepted payment methods include credit cards, debit cards, PayMe, bank transfers, and Mindbody account credits. Cash payments are also accepted. For payments made outside of Mindbody, clients must create an account in Mindbody so that the studio can manually apply the credit.

 

You acknowledge that payment is required in advance to secure your sessions. All payments are non-refundable.

 

Non-Refundable Payments: All payments made under this contract are non-refundable and non-transferable. In the event of any disputes, Curva Pilates reserves the right to make the final decision.

Health and Safety Guidelines

 

Clients must inform the instructor of any medical conditions or injuries before participating in class. It is the client’s responsibility to ensure they are physically fit to engage in any class offered by Curva Pilates. Curva Pilates accepts no responsibility for any injuries sustained during training.

 

Curva Pilates does not recommend Pilates for clients who are pregnant to join the class, especially for those without prior experience. Please inform your instructor before class if you are pregnant.

 

Emergency Contacts: Clients should provide emergency contact information when signing up for classes. In the event of an emergency, Curva Pilates will attempt to reach your emergency contact as needed.

 

Curva Pilates General Policies

 

Punctuality: Clients are encouraged to arrive 5-10 minutes before the class begins. If a client is more than 15 minutes late, the studio reserves the right to deny entry to the class, and no refunds will be issued.

 

Attire and Equipment: Clients should wear appropriate workout attire and bring necessary equipment, such as non-slip socks and water bottles. While Curva Pilates may provide some equipment, clients should confirm its availability in advance.

 

Behavior and Conduct: Clients are expected to behave respectfully towards instructors and fellow participants. Disruptive conduct may lead to removal from the class and potential suspension of future bookings.

 

Personal Belongings: Curva Pilates is not responsible for lost or stolen personal items. Clients are encouraged to leave valuables at home. While storage options are available at the studio, Curva Pilates cannot guarantee the safety of items left on the premises.

 

Age Requirement: The minimum age to attend classes at Curva Pilates is 16 years.

 

Class Schedule Adjustments: Class schedules are subject to change. Please check the schedule on the Curva Pilates website or via the Mindbody app.

 

No Refunds or Compensation Policy: Curva Pilates is not liable for refunds, transfers, or compensation for missed, charged, or canceled classes for any reason, including instances where clients are unable to attend a class due to it being fully booked.

Adverse Weather

 

Classes will be canceled if Typhoon Signal No. 8 or above or a Black Rainstorm Warning is issued. Classes will resume two hours after the Hong Kong Observatory lowers the signal. If adverse weather necessitates the cancellation of a session, the company will reschedule the session at no additional charge, and credits will be refunded to the students.

 

Changes to Terms

 

Curva Pilates reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website along with an updated effective date. Your continued use of our services constitutes acceptance of the new terms.

 

Trial Offer

 

Any introductory offers from Curva Pilates are available exclusively to new clients who have not previously attended the studio. This offer is subject to the Cancellation Policy.

 

No refunds, transfers, or suspensions will be provided for unused portions of the Trial Offer due to illness, injury, change of address, or any other reason.

 

Privacy Policy 

 

Personal Information: Curva Pilates collects your name, email, phone number, and payment details when you register or purchase memberships.

 

Usage Data: We do not sell or rent your personal information. We may use your information for processing payments and managing your account, communicating about classes, enhancing services or sending promotional materials (with an opt-out option).

 

Data Security: We take steps to protect your information, but no method is completely secure.

 

Client Feedback

 

Curva Pilates values client feedback. If you have any suggestions or complaints, please contact us directly. We aim to address your concerns promptly and improve our services based on your input.

 

Agreement and Acknowledgment

You agree that the above client policies. 

 

You further acknowledge that this contract outlines the terms for purchasing sessions and any future services.

Customer Support

 

 For any questions or clarifications regarding these Terms and Conditions, please contact us at cs@curva-pilates.com or 94388875.

 

 

Liability Waiver

 

This Liability Waiver and Release of Claims ("Waiver") is made between the undersigned participant ("Participant") and Curva Pilates ("Studio"), including its owners, employees, trainers, agents, and affiliates. By signing this Waiver, the Participant acknowledges and agrees to the following:

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Assumption of Risk

1.1 I recognize that participating in Pilates, other activities at Curva Pilates carries inherent risks of injury, including but not limited to physical strains, joint discomfort, or other injuries.
1.2 I voluntarily accept all risks associated with using the Studio's facilities and equipment, as well as participating in one-on-one training sessions, including accidents, slips, falls, equipment malfunctions, and negligence by myself or others.
1.3 I will adhere to the instructor's guidance and will inform them of any physical limitations or concerns I may have before or during class. I understand that it is my responsibility to practice safely and to listen to my body at all times.

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Health and Fitness Certification

2.1 I confirm that I am in good physical health and do not have any medical conditions that would hinder my safe participation in activities at the Studio.
2.2 I agree to consult a healthcare provider before beginning any new exercise program or using the Studio's facilities.

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Release of Liability

3.1 To the maximum extent allowed by law, I release and discharge the Studio, its owners, employees, trainers, agents, and affiliates from any claims, demands, damages, or legal actions arising from:

- Personal injuries, including death, sustained while using the Studio’s facilities or participating in training sessions.
- Loss or damage to personal property brought into the Studio.
- Any acts or omissions, negligent or otherwise, by the Studio or its staff.
 

Indemnification

4.1 I agree to indemnify, defend, and hold harmless the Studio from any claims, demands, or actions arising from my conduct or use of the Studio’s facilities, including but not limited to:

- Improper use of equipment.
- Failure to follow safety instructions or guidelines.
- Actions resulting in injury to myself or others.
 

Photography and Media Release

5.1 I grant the Studio permission to use photographs, videos, or other media featuring my likeness for promotional or marketing purposes.
5.2 I can opt out of this clause by providing written notice to the Studio.

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Binding Agreement

6.1 This Waiver is binding on me, my heirs, assigns, and legal representatives.
6.2 If any provision of this Waiver is deemed invalid or unenforceable, the remaining provisions shall continue in full effect.

Governing Law

7.1 This Waiver will be governed by and interpreted in accordance with the laws of Hong Kong.

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Acknowledgment of Understanding

By signing this Waiver, I confirm that I have read, understood, and voluntarily agree to the terms outlined above. I understand that by signing, I am waiving my right to pursue legal action against the Studio for any injuries or damages resulting from my use of its facilities or participation in its sessions.